Verizon Reviews
Verizon has an overall rating of 3.0 based on 736 reviews. Customer feedback on Verizon is mixed: Verizon reviewers highlight positive aspects like reliable network coverage, excellent customer service, competitive pricing, which strongly appeal to individuals and families seeking dependable mobile service. However, Verizon is often criticized for its high monthly fees, complicated billing process, limited international options.
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How would you rate Verizon?
All Verizon Reviews (736)
sebastian_Scott77
May 23, 2026
"Good Speeds, But I’m Still Waiting for an Apology"
The data speed on Verizon has been really good for me. I use my phone all day for maps, music, and watching videos, and most of the time everything loads quickly. Even when I’m not on Wi-Fi, my apps open fast and I don’t deal with much buffering. The hotspot has been decent too. I don’t have major complaints about the service itself because the speed is definitely the main reason I’ve been happy so far. That said, after some of the issues I’ve had before, I do feel like an apology would be the right thing.
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JOHNSON
May 18, 2026
"Not the Coverage I Expected"
I thought Verizon would be more reliable for what I’m paying. Around my neighborhood, my phone drops to one bar often, and I’ve had calls cut in and out more than I expected. It works fine in certain areas, but when I’m at home or nearby, it’s just not dependable. The frustrating part is feeling kind of left in the dark, like I’m paying premium prices but never really know if my service is going to work when I need it.
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rogerdraper6311
May 08, 2026
"I’ve been with Verizon for a while, the…"
I’ve been with Verizon for a while, the service has become so unreliable it makes me want to scream into the void. Some days it works perfectly fine, and then out of nowhere my phone has no service or the data moves at the speed of a sleepy snail — even in places where it used to work totally fine. Customer support keeps telling me to reset this and restart that, but it never actually fixes anything for long. For what I’m paying, I expected way better. It’s not the worst service on earth, but wow, it’s been incredibly frustrating.
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richard_Worthington74
May 08, 2026
"I got a decent promo on…"
I got a decent promo on my new phone, which I was happy about, but it didn’t show up right away on my first bill. The discount ended up taking a full billing cycle to appear, so I was kind of wondering if anyone else had the same thing happen. It worked out in the end, but it would’ve been nice if that timing was a little clearer upfront.
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thomas_Truett99
April 23, 2026
"Arrived on time"
The phone showed up when it was supposed to, and the box was in good shape. Nothing fancy to say, it was just a smooth delivery overall...
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DavidWyatt_04
April 21, 2026
"I reached out to support and it…"
I reached out to support and it felt like I was waiting forever, maybe a few days or so, without getting any real answers. It was frustrating because nobody seemed to actually respond to what I was asking.
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charles_Willis86
April 09, 2026
"I had to send back a phone case..."
I had to send back a phone case I accidentally ordered from verizon.com, and it was painless. Getting the return label was simple enough, and my refund showed up about a week later. Not the quickest thing ever, but I didn’t run into any real problems. I do think the refund updates could’ve been a little more clear, but overall it was fine.
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cheryl_Cook95
March 31, 2026
"Call quality has been a real letdown"
No matter where I go, the call quality is just bad. Calls cut in and out, people sound muffled, and I’m constantly worried I’m going to miss something important or have to repeat an entire conversation. I hate feeling like I’m paying for service but losing the reliability I used to count on.
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RogerStack_45
March 29, 2026
"i mean, I got my phone activated in…"
i mean, I got my phone activated in like ten minutes, so I really can’t complain. The whole thing was quick and easy
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John-nielson
March 06, 2026
"A little pricey for what it is"
verizon has been fine for me overall. The service works, and I don’t really have major complaints there. But the pricing is higher than I expected, or actually, it just feels like the bill climbs really fast once all the fees and extras get added in. I’m okay with the coverage, I just wish the monthly cost was a bit more reasonable.
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Carolyn.moore
March 02, 2026
"Paying is easy, finding anything else tests your patience"
Verizon’s site is fine when I just need to pay my bill, but trying to find actual plan details is way more annoying than it should be. It feels like I’m being forced to practice patience with all the extra clicks and random digging around. Some pages also load slowly, which just makes the whole thing more frustrating.
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genoveva1999
February 15, 2026
"Pleasantly Surprised by the Straightforward Pricing"
I was a little surprised in a good way, there were no weird extra charges or unexpected fees added on. Everything was clear and exactly what I expected, which I really appreciated.
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edna1987
February 12, 2026
"I ordered a new phone from verizon…"
I ordered a new phone from verizon, the shipping took longer than I thought it would. The tracking updates were late too, which made it a little frustrating because people just want to know what’s going on with something they paid for. The package did arrive in good shape and nothing was damaged, so I’m glad about that. I just think the delivery process could be handled with a bit more care and communication.
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berthaharris4247
January 30, 2026
"Financing worked, but I was a little confused"
I was able to get my phone financed without any real issues, so that part was fine. The monthly credits and payoff rules were a bit confusing though, or maybe I just didn’t understand them right at first. Support did help me figure it out, but it took longer than I expected. Overall it worked out, I just wish the details had been a little clearer upfront
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hello_curtis001
January 28, 2026
"Canceling Took Way Too Long"
I tried to cancel my service and ended up getting bounced around from one person to another for what felt like forever. It wasn’t the absolute worst experience, but the timing was terrible because I was already busy and just needed it handled quickly. Frustrating overall
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DemetraNance_31
January 12, 2026
"I was surprised by how many…"
I was surprised by how many devices Verizon had on their site. I found the iPhone I was looking for and ended up comparing a few Samsung phones too, which was easy. The colors and storage options were clear, and checkout went through without any real problems. Just a heads up though: if you’re browsing, take your time and double-check the details before checking out so you don’t accidentally pick the wrong storage size, color, or plan option.
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ErnestWillette_88
January 11, 2026
"Took a bit, but they got it fixed"
My Verizon home internet kept dropping, so I had to reach out to support. Getting connected to an actual person took longer than I would’ve liked, which is annoying but kind of expected with support lines. Once I got someone, though, the tech was patient and walked me through a few basic things without overcomplicating it. Common sense stuff, but it worked, and the connection has been fine since. Overall, good experience
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feliciadietzler6385
December 13, 2025
"Decent service, but the contract details bothered me"
The service itself was okay, honestly. Nothing terrible happened day to day, and it mostly worked like it was supposed to. But the contract was where things started to annoy me. I kept going back to the fine print, especially the little sections about changing plans and cancellation, and it just felt way more confusing than it needed to be. When I tried to switch plans, a couple of extra fees popped up that I didn’t remember being explained clearly upfront. Maybe they were buried somewhere in the terms, but that’s kind of the problem. It wasn’t the worst experience ever, but I definitely wouldn’t sign up again...
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lynn2003
December 12, 2025
"Trade-in ended up being a hassle"
I sent in my old phone for the trade-in, and I remember the original offer looking decent. Then later they lowered the value, though I don’t remember ever getting a clear explanation why. What I do remember is chatting with support forever and getting passed around in circles with no real fix. Maybe there were a couple helpful replies in there somewhere, but the whole thing mostly just felt slow and frustrating. I wouldn’t really want to deal with it again...
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DRAPER
December 11, 2025
"Surcharges Made Me Hesitate"
The service itself was fine, but the extra surcharges felt a bit high to me. I’m careful about unexpected costs, so seeing those added on made me second-guess whether it was really worth it.
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Are the cell phone u can buy on wish comparable with verizon wireless?
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Have had very bad issue, cant back up my phone says my icloud is full, i told the techs to clear the weather
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Why won't verizon update the android software to 7.0 like everyone else? the newer apps will not work with android 6.0
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